Tirana, Albania – In a significant move towards improving public transportation, the Municipality of Tirana, supported by GIZ Albania, has unveiled a new Customer Feedback Portal dedicated to collecting feedback from bus passengers. This initiative marks a pivotal step in enhancing the city’s bus services through direct user engagement and transparency.
Accessible via urbani.tirana.al, the portal invites all bus passengers in Tirana to share their experiences, provide valuable feedback, and suggest improvements. This interactive platform is designed to be user-friendly, ensuring that every passenger can easily navigate and contribute their insights.
A commitment to service improvement
The introduction of the Customer Feedback Portal is a reflection of the Municipality of Tirana’s commitment to making the city’s public transportation system more responsive to its users’ needs. By actively encouraging passengers to voice their opinions, the city aims to gather actionable insights that can lead to substantive improvements in bus service operations.
How the portal works
Passengers visiting the portal can expect a straightforward process to submit their feedback. The website allows users to highlight specific issues, share positive experiences, and propose ideas for service enhancement. Each submission will be promptly reviewed by a dedicated team at the Municipality of Tirana, ensuring that all concerns and suggestions are addressed effectively.
Supported by GIZ Albania
The launch of the portal is part of a broader initiative by GIZ Albania to promote sustainable urban mobility. GIZ’s involvement underscores its ongoing commitment to developing healthier and more livable cities through enhanced public transport solutions. The organization’s support for this project highlights its dedication to collaborative governance and community-focused urban development.
Looking forward
The Municipality of Tirana is optimistic about the positive impact the new portal will have on improving the overall quality of bus services. By putting passengers at the heart of its strategy, the city anticipates not only an enhancement in the efficiency and satisfaction in bus services but also an increase in public engagement and trust.
Residents and visitors in Tirana are encouraged to participate in this initiative by visiting the portal and sharing their feedback. This community-driven approach aims to create a more inclusive and passenger-led public transport system in Tirana, setting a precedent for other cities to follow in the pursuit of sustainable and responsive urban mobility.
For more details or to submit feedback, please visit urbani.tirana.al. Join in shaping the future of Tirana’s public transportation and help make the city’s bus service work better for everyone.
